FAQ

Is HazelHC.com a Secure Site?

You bet ! Every single page at HazelHC.com is encrypted using an extended validation SSL certificate (Explained in Video Below) - and are protected by Mcafee. This means that all communications between your computer and our server are secure. Additionally, our site is tested, scanned and certified daily to pass the McAfee Security Scan. You can conclude that our website is bullet-proof.


What is an SSL Validation Certificate?

 

How do I place an order?

It's dead simple! Simply, choose the products you like most by clicking the 'Add to the cart' button. Once you finished shopping, head over to your shopping cart and proceed to your checkout page by following instruction.


What types of payments are accepted?

We accept Visa, Mastercard, Discover, American Express, Paypal & Apple Pay. All credit card informations will not be stored and securely processed.


When is my credit card charged?

Your credit card is charged immediately when you place an order.


How do I change or cancel my order?

You can change your order to add more items, your address, or any personal information, but not cancel or remove an item once your order has been placed. The reason is we work with our manufacturers from around the world. When your transaction is processed, the money is automatically split between all the people and we are charged each processing fees. This causes a logistical nightmare to cancel an order, as such Once the fulfillment process begins, it can not be stopped.

On the other hand we will be able to accommodate you with:

A) Store credit equivalent to the value of the order you wish to cancel

B) A FULL refund with no restocking fees if you ship us back the item upon receiving it.

For more information

Please contact our customer service via email at support@HazelHC.com for more information.

Which locations do you deliver to?


We deliver our package to the most remote places in the entire world.

How long do you usually take to deliver?

Depending on the country of your residence, it normally takes between 2 - 7 weeks until you receive your package.

Do you offer free shipping?

We Offer Free Shipping on all orders over 59$ USD.

Can I track my order?

Sure. We provide you with a tracking number after we send out your package. You will receive an email notification, which includes the tracking number. If by any chance you can't locate your tracking number, please check your spam folder first, and if still nothing please contact us at support@HazelHC.com


Got more questions?

Shoot us a message via email at support@HazelHC.com

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